Services
SilverGate IT Solutions (OPC) Private Limited Leads the Way in IT Innovation
SilverGate IT Solutions (OPC) Private Limited is at the forefront of cutting-edge technology and IT services. We deliver reliable hardware, software, and infrastructure solutions tailored to your business needs.
On-Call Service
Support
Monthly Maintenance Contract(MMC)
Annual Maintenance Contract (AMC)
IT - FMS / Manpower Support Services
Refurbished Computers &
CCTV(Sales, Services & Support)
Asset Management &
Spares
IT audit and audit enabled consultancy
Networking
Solutions
Cloud
Solutions
Preventive
Maintenance
Computer AMC Services
What to expect from your Computer AMC services?
Annual Maintenance Contracts (AMC) for computers, or AMC services, are an important aspect of ensuring the proper functioning and maintenance of your computer and its network or other IT infrastructure services. SilverGate IT Solutions (OPC) Private Limited is a reputable firm that offers top-notch IT services at an affordable cost / packages. One of the key features of SilverGate IT Solutions (OPC) Private Limited is their ability to provide both on-site and remote support for computers, servers, and networks. This ensures that clients can receive assistance for any IT-related issues they may encounter on a day-to-day basis. SilverGate IT Solutions (OPC) Private Limited values transparency in their business operations and therefore requires every computer they work with to undergo a computer maintenance contract.
What are the types of Computer AMC services rendered by us?
The SilverGate IT Solutions (OPC) Private Limited team works on rendering two types of computer
AMC services:
Non-Comprehensive AMC services: Non-comprehensive computer services are inclusive of costs related to services and repairs of defective parts. In case of non-comprehensive computer AMC services, only the value for the defective ones is subjected to the customers.
Comprehensive AMC services: Comprehensive Computer services are meant for the service and repairs of all parts. Here, the customer’s do not need to bear the charges of labour or the replaced computer parts.
| Offer | Basic | Silver | Gold | Diamond |
|---|---|---|---|---|
| Work Timings | 10 AM to 7 PM | 10 AM to 7 PM | 10 AM to 7 PM | 10 AM to 7 PM |
| Free Spare Replacement Cost | NA | < 500 Rs | < 1000 Rs | 100% |
| OEM Spare Replacement Cost | NA | 30% Discount | 50% Discount | 100% |
| Spare Delivery Charges | NA | Yes | NA | NA |
| Flexible Payment Options | Yearly | Quarterly | Monthly | Monthly |
| Fixed Price AMC in Years | 1 Year | 2 Years | 2 Years | 2 Years |
| CPU Utilization Report | Quarterly | Monthly | Weekly | Weekly |
| Preventive Maintenance | Quarterly | Monthly | Monthly | Monthly |
| Data Backup Support | NA | NA | NA | NA |
| Full Day Support - Onsite | NA | NA | NA | Weekly |
| Free Rental Laptop / Desktop | NA | NA | NA | 5 Days |
| Telephone Support | Yes | Yes | Yes | Yes |
| Remote Support | Yes | Yes | Yes | Yes |
| Support via Email Services | Yes | Yes | Yes | Yes |
| IT Support Email ID | NA | NA | Yes | Yes |
| Consumables and Print Heads | NA | NA | NA | NA |
| Shifting and Reinstallation | NA | NA | 50% | 100% |
IT-FMS Services
FMS (Facility Management Services) is different from AMC (Annual Maintenance Contracts) Services. Facility Management Services. Our service personnel are generally deployed on-site (full-time), at the customer premises. SilverGate IT Solutions (OPC) Private Limited ensure that your IT infrastructure is always up and running. We make sure that the customer’s equipment is in working condition and that services are provided in a timely and efficient manner. The services are delivered through the Help Desk with a Single Point of Contact. Depending on the customer’s requirements, the services are provided on a 24 x 7 basis.
FMS cover the following key and critical areas:
- Servers Management & Support.
- Network Management (LAN & WAN Support).
- Wireless, VPN, Link and Bandwidth Management.
- Mail and Messaging Management.
- Application software & OS Management .
- Backup Management, Desktop and Client-Side Support.
- Database Management and Performance Reporting.
- Security & Antivirus Management.
- Help Desk and Call Desk Management.
- Remote Support & Troubleshooting.
| Support Description | Per Day Basis | Monthly Basis |
|---|---|---|
| OS Support | Yes | Yes |
| Mail Support | Yes | Yes |
| Application Software Support | Yes | Yes |
| Hardware Support (Desktop, Laptop, Printer etc.) | Yes | Yes |
| Remote Support & Troubleshooting | Yes | Yes |
| Preventive Maintenance | Yes | Yes |
| Server Support | Coordination Only | Yes |
| Network Support | Coordination Only | Yes |
| Security & Antivirus Support | Coordination Only | Yes |
| CCTV Support | Coordination Only | Yes |
| O365 / AD / Domain Migrations | Coordination Only | Yes |
| End-to-End IT Infra Support | Coordination Only | Yes |
| Data Backup Support | NA | Yes |
| Reporting | NA | Yes |
| Vendor Coordination & Support | NA | Yes |
| GAP Analysis & Consulting | NA | Yes |
| IT Relocations | NA | Yes |
| Provision of an action Plan | NA | Yes |
| Database / Asset Management / Audit | NA | Yes |
| Immediate Replacement of Engineer | NA | Yes |
Refurbished IT Assets
Explore our wide range of refurbished IT Assets (like Desktop, Laptop, Printer, etc.) offering cost effective computing solutions for various needs. Our collection of high-quality refurbished PCs includes top brands (HP, Dell, Lenovo, etc.) and models, ensuring reliable performance.
These refurbished IT Assets, undergo a thorough refurbishment process, ensuring that they meet our stringent quality standards. Each IT Assets are meticulously tested and restored to its optimal condition, offering performance and reliability comparable to new systems. With our refurbished IT Assets, you can enjoy the benefits of premium computing at a fraction of the original cost. You can choose the refurbished IT Assets that best suits your needs and budget.
By opting for a refurbished IT Assets, you not only save money but also contribute to sustainability efforts. Extending the lifespan of electronic devices through refurbishment reduces electronic waste and helps protect the environment.
Discover the perfect refurbished PC for your home, office, or educational needs and enjoy reliable computing power without compromising on quality, cost-effective and eco-friendly computing.
Rentals
By renting laptops or desktops for your business, you don’t have to pay the full price upfront, nor do you have to stick with the same device for years. So, it’s a cost-effective solution and flexible to your demand. On the other hand, by using the rental option you keep your approach more scalable according to opportunities. Whenever there is a new technology in the market, you can opt for that without any major upfront investment. A reliable tech support, convenient delivery and pickup make it easy for you while expanding or setting up temporary offices, saving on logistics.
But for a productive solution, always choose brand new laptops powered by latest gen components even while renting. For instance, check out the Lease with Ease from SilverGate IT Solutions (OPC) Private Limited. We are also a rental service provider who offer brand new laptops for rental instead of used old gen laptops.
If you want to know more about laptop rentals, subscription process, terms & conditions, services, etc. please email to Rentals@silvergate.in. Top-Notch Benefits of Renting a Laptop
- Lower cost and easy budgeting.
- Flexibility and scalability.
- Zero maintenance cost.
- Tax benefits.
- Stay ahead with the latest tech.
- GST benefits.
- Enhanced data security.
- Stay green.
CCTV
In today’s time, CCTV is the watchdog of every road, commercial building, household, and separate office. For easy installation service, SilverGate IT Solutions (OPC) Private Limited is always available. We offers the best in CCTV Installation & Repair Services in Chennai. You just contact us and get the best CCTV Camera Installation service at best affordable prices at your preferred time and place. We also deal in all major brands like CP Plus, Hikvision, Samsung, Honeywell and more.
SilverGate IT Solutions (OPC) Private Limited offers quite a range of Security Cameras:
| Types of Security Cameras | Extra Features |
|---|---|
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Fill out the form for any queries.
We’d love to hear from you! Whether you have a question about our services, need technical support, or want to explore how SilverGate IT Solutions can assist your business, our team is ready to help. We’re committed to providing quick and accurate responses tailored to your needs.
Please fill out the form below with your details and requirements. Our experts will get in touch with you shortly to provide the right solution and support. Your satisfaction is our priority, and we look forward to assisting you.
